Privacy Policy

Last updated: December 13, 2023
Effective date: December 13, 2023

This Privacy Policy describes the policies of Divinas Corp, located at Miami, FL 33137, United States of America, email: hello@divinas.me, phone: (786) 391-7636, regarding the collection, use, and disclosure of your information when you use our website (https://divinas.me/) (the “Service”). By accessing or using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the above, please do not access or use the Service.

We may update this Privacy Policy at any time without prior notice and will post the revised policy on the Service. The revised policy will become effective 180 days after it is posted on the Service, and your continued access or use of the Service after that time constitutes your acceptance of the updated Privacy Policy. Therefore, we recommend that you review this page periodically.

Information we collect: We will collect and process the following personal information about you:

Name
Email address
Mobile phone number

How we use your information: We will use the information we collect about you for the following purposes:

Marketing / Promotional
Testimonials
Customer feedback collection
Payment processing
Support
Administrative communications
Customer order management
User-to-user communications
User account management

If we wish to use your information for any other purpose, we will request your consent and will only use your information after obtaining such consent, and solely for the purpose(s) for which it was granted, unless required otherwise by law.

Retention of your information: We will retain your personal information for a period of 90 days up to 2 years after the user closes their account, or for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. We may need to retain certain information for longer periods, such as to comply with legal obligations, accounting reporting, or other legitimate reasons like protecting legal rights or preventing fraud. Residual anonymized and aggregated information that does not identify you (either directly or indirectly) may be stored indefinitely.

Your rights: Depending on applicable legislation, you may have the right to access, correct, or delete your personal data; receive a copy of it; restrict or object to the active processing of your data; request that we share (port) your personal information with another entity; withdraw any consent you have provided for data processing; file a complaint with a competent legal authority; and other rights that may apply under the law. To exercise these rights, you may contact us at hello@divinas.me. We will respond to your request in accordance with applicable law.

You may opt out of receiving direct marketing communications or object to being profiled for marketing purposes by writing to us at hello@divinas.me.
 Please note that if you do not allow us to collect or process the necessary personal information, or if you withdraw your consent for its processing, you may not be able to access or use the services for which your information was required.

Cookies, etc.: For more information on how we use these technologies and your choices regarding them, please see our Cookie Policy.

Security: The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, due to inherent risks, we cannot guarantee absolute security and therefore cannot assure or warrant the security of any information you transmit to us; you do so at your own risk.

Complaints Officer / Data Protection Officer: If you have any questions or concerns regarding the processing of your information, you may write to our Complaints Officer at Divinas Corp, Miami, FL 33137, email: hello@divinas.me. We will address your concerns in accordance with applicable law.

RETURN POLICIES
We want you to love your experience with Divinas Slim, but if something didn’t go as expected, here’s how our exchange and return process works:

When do we accept exchanges?
We only accept exchanges when:

The product arrived with the internal security seal damaged.
It has visible physical damage upon receipt.
It must be in the original brand packaging.

Important: You must send us photos or videos as proof that the product arrived in this condition. We cannot accept exchanges if the damage occurred after you received it.

What if I need a return or refund?
If applicable, you may request it within 5 business days after receiving your order, provided it meets one of our requirements:

The product is unopened, unused, and in its original, intact packaging.
The product was purchased directly from us. If purchased through a distributor, you must manage the return directly with them.
We will refund the product value (minus payment processor fees).
If the product has already been shipped, we do not refund the original shipping cost.
We issue the refund only once the product has been returned to us.

How to request a return?
Send us an email to hello@divinas.me including:

Reason for return or exchange.
Order number.
Proof of payment.

If you paid by bank transfer:
Full name, ID number, bank name, account type, and account number. Refunds will be processed within 5 to 7 business days, provided we already have the product in our possession.
If you are in Colombia, please also include a bank certification.

Other payment methods:
Refunds will be issued to the same credit or debit card used for the purchase. In this case, the process may take up to 15 calendar days, depending on the bank’s internal procedures.
Our team will reply with return shipping instructions (we cover the cost!).

Reshipment Due to Incorrect Address or City
It is the customer’s responsibility to provide a complete and correct shipping address at the time of placing the order. If the package is returned to our warehouse due to an incorrect, incomplete, or non-existent address, an additional fee will be charged to cover reshipment costs.

Conditions:

If the order cannot be delivered due to an error in the address provided by the customer, the customer will be responsible for the reshipment cost.
The reshipment fee will be calculated based on the current rate of the corresponding courier service.
No refunds will be issued for failed deliveries caused by address errors entered by the customer.
We recommend carefully verifying your address before confirming your purchase to avoid any issues.